We were offered some ‘free’ time and to be honest expected a few hours of generic support and a whole lot of pitch. Instead, we got a full day and someone that came in wanting to really know what we needed before she would say how she could help. Really refreshing not to get a standard pitch but a bespoke package that will work for our people and our business. The team valued the straight talking, no nonsense approach from the start. Even though they were challenged right from the beginning it set the context for the day and the ongoing relationship. Lotus Flower will be working across the whole business. This means total accountability and someone that will go in and ask the “Oh really - said who?” question.